FAQ
My Account
How can I get access to Zaza Cash loans?
Download our app from Google Play Store, sign-up with your phone number, fill in the application information, and apply for a loan.
Can I change my personal information after applying for a loan?
Unfortunately, no. At Zaza Cash, clients can not change information after applying for a loan due to our anti-fraud system. Kindly double-check your personal information before clicking ‘Submit’ button.
Can I delete my account?
Yes, you can delete your account. Also, your information will be deleted in Zaza Cash's system as well once you've decided to delete your account.
Eligibility Criteria
What is required to receive a Zaza Cash loan?
MTN, or AIRTEL number, phone number, NIN, Uganda Citizenship, age in [18-60]
Why do I get rejection for a loan?
If you get rejection when you apply, don't worry!
Sometimes it may take several attempts to qualify for a loan. We encourage you to try again after 3 days and provide more information to get a loan.
Loan Offers
How do I apply for a loan?
Open Google Play and search for "Zaza Cash" APP. After downloading, you can open the app and follow the process to apply for a loan.
How much can I borrow??
Up to 300,000 UGX.
How long does the application process take?
It takes about 5 minutes.
Repayment
How can I repay my loan?
Open our app, click ‘My Loan’, confirm that all details are correct and press ‘Repay now’, choose your repayment method, make sure your information on bank number/MTN account is correct, and complete your repayment.
Where can I see my repayment plan?
To view your repayment information, kindly click "My Profile", then choose "Borrow History". You will be able to see your due date and the amount.
My repayment didn't reflect. What should I do?
If your repayment didn't reflect within a few hours after your payment, kindly send us the transaction confirmation message to our email: support@zazacashuganda.com.
Can I repay it early?
Yes, of course. You could repay your loan early, just click 'My Loan' and find the loan that you want to pay in advance and click 'Repay In Advance'.
What happens if I overpay my loan?
After reconciliation of all payments, excess funds will be reversed to your repayment bank account/MTN account in 15 working days.
Can I pay a loan on behalf of someone else?
No, you just only repay your loan.
Overdue Loan
What will happen if I pay my loan late?
Overdue repayments automatically incur a fee of 2% per day.
Kindly remember, repay your loan by its due date allows you to access larger loan sizes. Late repayments will affect your ability to get subsequent or larger loans. If you are very late on your payments, we will put you into blacklist and report to the local Credit Bureau.
Can I request to repay my loan after the due day?
Yes, now Zaza Cash has a function: Extension. Our clients can choose to extend your loan with a lower interest rate.
Security & Privacy
Can I trust Zaza Cash with my data?
We use world-class data security and encryption techniques to protect our clients' data. Zaza Cash will never share your information with third parties. Just remember, Zaza Cash never sells clients' data or credit profiles.
Why do you need permission for my phone?
Zaza Cash uses data from your phone, including your handset details and financial transaction messages to make lending decisions. These data are a crucial part of our decision-making process, and allow us to provide seamless and efficient financial services.
How do I give permission to Zaza Cash on my phone?
On your Android Phone, kindly go to Settings > Apps > Zaza Cash > Permissions and make sure that you have enabled Zaza Cash to access everything requested.